Customer Service Sucks EVERYWHERE
No matter where it is, DSW is kind of a shoe heaven. A gigantic store of shoes of all brands at a discount. I always find styles by my favorite makers that I have not seen anywhere else, for a little less than Department Stores. And DSW gives you coupons when you spend $250, which is a season, right?
So I love that place. But I have to note that their customer service is a little shaky. OK, so it's a warehouse and not Nordstrom, that's a given.
But my dear friend has a birthday this week, and we are all about to embark on a long weekend to Miami, and we all needed cute sandals and bags. So, birthday girl was not with me, but I found a super cute basket style bag for me, and one "almost as cute" for her, and a few pairs of hot shoes for moi. Anyhoo -- none of the bags I picked had price tags and I looked at the whole rack! So I just got in line, what a mistake.
The cashier had to call in about 14 higher-ups to find a price. Everyone in line was death-staring me. A-ha! They found one in the back in the style I had picked for my friend, $26. No sweat! Ring it up. Still working on the cuter bag for me....calling other stores.....looking in books.....looking at all on the shelf again....still working... 10 minutes later, the manager returns.
"We can't find a price, it's going to take another 15 minutes. You can wait, but it's going to take a while" How did she know that 15 minutes is the magic wait time?
I offer to pay more than the other bag, say $30 or $35....denied!
"Oh, we can't. We don't have a price tag."
No shit. But I'll pay up on that one....$40.....denied again!
"Oh, we don't have an item number so we can't. You can wait....but it will be 15 minutes." (as she stares at all the people in line, encouraging the mob to kick my ass if I imply I may wait).
So I give in. But then I consider the ramifications of forfeiting the cute bag for me, I can't buy my friend the cuter bag and go home bagless for me, can I? So I tell cashier to un-bag the first one, and just sell me all my shoes. Her eyes roll.
I love that that manager then said, "Ok, you don't want it then?"
NO! I want it -- you just won't sell it to me, but I held back and just agreed.
BEST PART: She marched that priceless and tagless bag right over to the shelf where I got it and put it back up for the next victim! I kid you not.
As I paid, cashier said "We had that problem with those bags yesterday, everyone really likes them, but we don't know how much they are."
AT least they display well.
So I love that place. But I have to note that their customer service is a little shaky. OK, so it's a warehouse and not Nordstrom, that's a given.
But my dear friend has a birthday this week, and we are all about to embark on a long weekend to Miami, and we all needed cute sandals and bags. So, birthday girl was not with me, but I found a super cute basket style bag for me, and one "almost as cute" for her, and a few pairs of hot shoes for moi. Anyhoo -- none of the bags I picked had price tags and I looked at the whole rack! So I just got in line, what a mistake.
The cashier had to call in about 14 higher-ups to find a price. Everyone in line was death-staring me. A-ha! They found one in the back in the style I had picked for my friend, $26. No sweat! Ring it up. Still working on the cuter bag for me....calling other stores.....looking in books.....looking at all on the shelf again....still working... 10 minutes later, the manager returns.
"We can't find a price, it's going to take another 15 minutes. You can wait, but it's going to take a while" How did she know that 15 minutes is the magic wait time?
I offer to pay more than the other bag, say $30 or $35....denied!
"Oh, we can't. We don't have a price tag."
No shit. But I'll pay up on that one....$40.....denied again!
"Oh, we don't have an item number so we can't. You can wait....but it will be 15 minutes." (as she stares at all the people in line, encouraging the mob to kick my ass if I imply I may wait).
So I give in. But then I consider the ramifications of forfeiting the cute bag for me, I can't buy my friend the cuter bag and go home bagless for me, can I? So I tell cashier to un-bag the first one, and just sell me all my shoes. Her eyes roll.
I love that that manager then said, "Ok, you don't want it then?"
NO! I want it -- you just won't sell it to me, but I held back and just agreed.
BEST PART: She marched that priceless and tagless bag right over to the shelf where I got it and put it back up for the next victim! I kid you not.
As I paid, cashier said "We had that problem with those bags yesterday, everyone really likes them, but we don't know how much they are."
AT least they display well.
posted by Knows It All @ 6:09 PM
3 Comments:
At 6:26 PM,
Little Star said…
Wow, I'm impressed...
I don't think I could have resisted giving the manager tips on what it means to be a good manager, give customer service and manage inventory.... You know me... I'm a giver...
At 8:05 PM,
ShooShoo said…
I'm sorry, but this cracked me up, even as I felt your pain reading it. I am such a cheap-ass, I never used to want to shop at places even as "pricey" as Macy's or Nordstrom. But at least they tend to know how to treat their customers... Which is why I am now often willing to pay the little bit extra. ;) I would probably end up boycotting that place, and would at least consider checking to see if there was a email address to which I could send a complaint! (Would I get around to actually emailing?? Hard to say!)
At 7:24 AM,
Knows It All said…
I feel so guilty now! Even though I confessed to my friend the reason why she will not have a cute bag for Miami, and she was SO not offended. SHe said "well, at least you were thinking of me". But then I see the giving and thoughtful post of SHERRI for her birthday wish... and I suck.
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